Earthling Bot - Notice history

All systems operational

Discord Bot - Operational

100% - uptime
Jul 2023
Aug 2023
Sep 2023

API - Operational

100% - uptime
Jul 2023
Aug 2023
Sep 2023

Website - Operational

100% - uptime
Jul 2023
Aug 2023
Sep 2023

Notice history

Sep 2023

Increased Application Error
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating an issue regarding Earthling going on and offline every so often.

Increased Application Errors
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have identified and resolved an issue regarding Earthling that resulted in the bot going online and offline over the past 5 hours, we are monitoring the results.

Increased Application Errors
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently investigating this incident.

Increased Bot Latency
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently investigating this incident.

"Quote This" Module Failing
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

Aug 2023

Voting Confirmation Messages & Rewards Failing
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are continuing to work on a fix for this incident. We have also pushed through any failed votes.

  • Investigating
    Investigating

    We are currently investigating this incident.

Increased Bot Latency
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    The problem seems to have resolved itself, we are currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating this incident.

Increased Bot Errors
  • Resolved
    Resolved

    We became aware of an issue regarding the bot being unresponsive and the latency over the past 12 hours has been jumping up and down. Along with this, our server crashed last night and quickly restarted itself; however, failed to cache in around 10,000 of our users.

    We have performed a server restart in hopes this will fix our issues.

Jul 2023

Service Partner Outage - RoyaleHosting
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    DC Update:

    "Our onsite team is currently bringing our UPS Systems online. We have our UPS vendor onsite assisting with this as we bring up UPS-4 and then UPS-R after that.

    As these systems are brought online, we will concurrently work on bringing carriers up.

    We are currently at 30% for completion toward bringing the site back online and the revised ETA for bringing up the critical infrastructure systems is approximately 6 hours. We are still planning for an evening time frame when clients will be able to come back on site."

  • Update
    Update

    The EWR Secaucus data centre remains powered down at this time per the fire marshal, resulting in our servers being offline. We want to apologise for the downtime. This is out of our hands and we are unable to access any of our servers due to the outage, you may keep up-to-date with their investigation and updates here: https://status.royalehosting.net/incident/231234

  • Update
    Update

    We are continue to monitor the status regarding our providers providers datacenter, if you haven’t read, a fire has broke out local to the data centres. It is something that nor us or Pixelnest (our main providers) can solve.

    Our bots will come back on automatically once servers are back online.

  • Identified
    Identified

    This incident has resulted in our bots offline again. This is something out of our reach, you may view their status here: https://status.royalehosting.net/incident/231234

  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    Earthling is offline in all servers due to an outage of our providers provider.

Jul 2023 to Sep 2023

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